Metro Oklahoma City - HCAHPS Dashboard

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73.6%

Provider Performance Score

14 Qualified Physicians | 706 Total Surveys | 2 Pending

Explaining Things Clearly - Percentage of patients who reported doctors "Always" explained things in a way they could understand.

Excellent (>=80%)

Good (77-80%)

Needs Improvement (70-77%)

Critical (<70%)

Courtesy & Respect - Percentage of patients who reported doctors "Always" treated them with courtesy and respect.

Excellent (>=80%)

Good (77-80%)

Needs Improvement (70-77%)

Critical (<70%)

Listening Carefully - Percentage of patients who reported doctors "Always" listened carefully to them.

Excellent (>=80%)

Good (77-80%)

Needs Improvement (70-77%)

Critical (<70%)

Overall Score - Average of Explaining Things Clearly, Courtesy & Respect, and Listening Carefully.

Excellent (>=80%)

Good (77-80%)

Needs Improvement (70-77%)

Critical (<70%)

12-Month Performance Trends

Monthly top-box percentages (all patients discharged in each month)

Explaining Things Clearly

Courtesy & Respect

Listening Carefully